Define Total Quality Management and give its benefits. Enumerate dimensions of quality with respect to a manufactured food and for a service.

Define Total Quality Management and give its benefits. Enumerate dimensions of quality with respect to a manufactured food and for a service.

Definition of Total Quality Management:- Total quality management (TQM) is the ongoing process of identifying and minimising or eliminating faults in production, streamlining the administration of the supply chain, enhancing the customer experience, and making sure that staff members are up to date on training

Define Total Quality Management and give its benefits. Enumerate dimensions of quality with respect to a manufactured food and for a service.-Holding all parties responsible for the overall quality of the finished good or service is the goal of total quality management.

The total quality management some benefits are:-

1. Cost Reduction and Increased Profitability:-

TQM assists in lowering total quality expenses. It is founded on the idea that preventing defective goods and services is preferable to paying a price for quality failure. In essence, it seeks to produce goods and services with zero defects. As a result, there is a cost decrease, which raises profitability. By using TQM procedures, many businesses, including Toyota Motor and Motorola, have reduced their manufacturing costs.

2. Facilitates Productivity:-

Productivity can be boosted through reducing costs. Maximum output with optimum resource use is the definition of productivity. Thus, superior resources, infrastructure, cutting-edge technology, and skilled workers all increase production.

3. Reduces Redundant Activities

Cost reductions can increase productivity. Productivity is the ability to produce the most with the least amount of resources. Thus, increased output is a result of better infrastructure, resources, technology, and labour.

4. Promotes Innovation Process:-

TQM gives businesses the ability to investigate any issues or obstacles they may be facing in order to find solutions. As a result, businesses intensify their research and use cutting-edge marketing strategies. Customers are drawn in by the applied innovative approach to the main services and ancillary services.

5. Market-Specific Products/Services:-

TQM offers a technique to comprehend the requirements of the consumer market because its major objective is customer happiness. The organisation is thus able to deliver goods and services that are tailored to the market.

6. Holistic Approach to Management:-

Many firms suffer with the employees' lack of engagement and participation. Through encouraging a positive workplace culture, teamwork, self-development, and employee engagement, TQM makes it possible to transform the way that employees behave, resulting in improved performance.

7. Promotes Continual Improvement:-

TQM's primary tenet is that continuous improvement is essential for long-term success. TQM techniques are therefore intended to continuously raise a product's or service's quality standards. As a result, processes keep coming back to life.

8. Facilitates Competitive Edge:-

Meeting the ever-increasing needs of the consumer market presents a challenge for the organisation due to the rising level of competition. In order to create successful strategies to deal with the competition and market trends, TQM techniques are useful.

9. Promotes Good-Will:-

Customers have a positive opinion of the company because TQM emphasises the consistent supply of high-quality goods and services. Employees and investors who are internal stakeholders receive generous incentives and good profits, whereas customers who are external stakeholders benefit from high-quality products. Long-term, this contributes to a positive brand reputation and goodwill.

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Enumerate dimensions of quality with respect to a manufactured food and for a service because:-

i) Quality due to definition of needs for the product:-The extent and thoroughness of defining and updating the product demands to meet market conditions and opportunities account for the first aspect of quality.

ii) Quality due to product design: The quality is achieved by incorporating into the final product the qualities (based on quality dimensions) that allow it to satisfy consumer needs and possibilities while also benefiting other stakeholders.

iii) Quality due to conformity to product design: The product's quality is a result of the daily consistency with which it conforms to design specifications and offers customers and other stakeholders the intended qualities and values.

iv) Quality due to product support: The quality, which is provided by offering product support throughout its life cycle as necessary to give customers and other stakeholders with the intended qualities and values.

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