IGNOU MTTM 2 Solved Assignment 2024-25

MTTM 2 Solved Assignment 2024-25

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Course Code: MTTM 2

Assignment Code: MTTM 2 ASST/TMA/2024-25

Marks: 100

NOTE: All questions are compulsory

Note: Attempt all the questions and submit this assignment to the Coordinator of yourstudy centre. Last date of submission for July 2023 session is 31st October, 2023 and for January 2024 session is 30th April 2024.

Q1. Explain Human Resource Planning (HRP) along with its objectives and need in tourism sector. Discuss the rate of return approach used for HRP.

Human Resource Planning (HRP) is a strategic process that involves forecasting future human resource needs, both in terms of quantity and quality, and developing plans to meet those needs. In the context of the tourism sector, HRP becomes crucial due to the sector's reliance on human capital to deliver services and experiences to customers. Here's a breakdown:

Forecasting Demand: HRP helps in estimating the future demand for tourism services by considering factors such as seasonal variations, market trends, and economic conditions. This ensures that the right number of employees with appropriate skills are available to meet the demand.

Matching Supply with Demand: By analyzing the current and future supply of human resources, HRP aims to ensure that there is a balance between the number of employees and the demand for their services. This involves recruiting, training, and retaining employees as per the requirements of the tourism industry.

Skills Development: HRP identifies the skills and competencies needed in the tourism sector and facilitates training and development programs to equip employees with the required knowledge and abilities. This ensures that employees can deliver high-quality services and adapt to changing customer preferences.

Cost Optimization: Effective HRP helps in minimizing recruitment and training costs by ensuring that resources are allocated efficiently. It prevents overstaffing or understaffing situations, which can lead to increased expenses or decreased productivity.

Seasonal Variations: The tourism sector often experiences seasonal fluctuations in demand, requiring careful planning to ensure that there are enough staff during peak seasons and that resources are not underutilized during off-peak periods.

Skill Requirements: The tourism industry requires employees with diverse skills, including language proficiency, cultural sensitivity, and customer service expertise. HRP helps in identifying these skill requirements and developing strategies to recruit and retain talented individuals.

Competitive Advantage: In a competitive market, having the right people in the right positions can provide a competitive advantage. HRP enables tourism organizations to anticipate future staffing needs and develop strategies to attract and retain top talent, thereby enhancing their competitiveness.

Regulatory Compliance: The tourism sector is subject to various regulations related to labor laws, safety standards, and employee rights. HRP ensures that organizations comply with these regulations by maintaining appropriate staffing levels and providing necessary training and support to employees.

The Rate of Return Approach is a method used in HRP to assess the effectiveness of human resource investments by comparing the costs associated with acquiring and developing employees to the benefits generated from their contributions. In the tourism sector, this approach involves evaluating the return on investment (ROI) of various HR initiatives such as recruitment, training, and employee development programs.

Identifying Costs: This step involves identifying all costs associated with human resource investments, including recruitment expenses, training costs, salaries, and overheads.

Estimating Benefits: The benefits of HR investments may include increased productivity, improved customer satisfaction, reduced turnover, and enhanced organizational performance. These benefits are quantified in monetary terms wherever possible.

Calculating ROI: The ROI is calculated by dividing the net benefits (benefits minus costs) by the total costs and expressing the result as a percentage. A positive ROI indicates that the HR investment is yielding returns greater than the costs incurred.

Monitoring and Evaluation: Continuous monitoring and evaluation of HR initiatives are essential to assess their impact on organizational performance and adjust strategies as needed. This involves tracking key performance indicators (KPIs) related to employee productivity, satisfaction, and turnover rates.

By utilizing the Rate of Return Approach, organizations in the tourism sector can make informed decisions regarding their human resource investments, prioritize initiatives that offer the highest ROI, and allocate resources effectively to achieve their strategic objectives.

Q2. Define manpower demand. Explain and compare ‘Macro Forecasting’ and ‘Micro Forecasting’ as techniques of forecasting manpower demand.

Q3. Explain the need and purpose of Human Resource Audit. What are the essential steps in HRA?

Q4. Explain the concept of Human Resource Accounting and the major factors which influence the choice of a Human Resource Accounting System?

Q5. What is the importance of Job Evaluation process? What are the methods of Job Evaluation? Describe any one method.

Q6. Define Task Analysis and describe its various steps.

Q7. What is job description? How is it useful? What are the points to consider why designing a job description?

Q8. Define HRD. Discuss the role and importance of HRD in the service sector. Substantiate your answer with suitable examples from tourism and hospitality industry.

Q9. What are the various tasks of the HRD department in an organisation? What qualities make for a successful HRD staff and manager?

Q10. Write notes on the following in about 300 words each:

a) Performance Appraisal

b) Career planning

MTTM 2 Handwritten Assignment 2024-25

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Important Note - You may be aware that you need to submit your assignments before you can appear for the Term End Exams. Please remember to keep a copy of your completed assignment, just in case the one you submitted is lost in transit.

Submission Date :

31st March 2023 (if enrolled in the July 2024-25 Session)

30th Sept, 2023 (if enrolled in the January 2024-25 session).

IGNOU Instructions for the MTTM 2 Assignments

MTTM 2 HUMAN RESOURCE PLANNING AND DEVELOPMENT IN TOURISM Assignment 2024-25 Before ate mpting the assignment, please read the following instructions carefully.

1. Read the detailed instructions about the assignment given in the Handbook and Programme Guide.

3. Write the course title, assignment number and the name of the study centre you are attached to in the centre of the first page of your response sheet(s).

4. Use only foolscap size paper for your response and tag all the pages carefully

5. Write the relevant question number with each answer.

6. You should write in your own handwriting.

GUIDELINES FOR IGNOU Assignment MTTM 2024-25

MTTM 2 Solved Assignment 2024-25 You will find it useful to keep the following points in mind:

1. Planning: Read the questions carefully. Go through the units on which they are based. Make some points regarding each question and then rearrange these in a STATISTICS IN PSYCHOLOGYal order. And please write the answers in your own words. Do not reproduce passages from the units.

2. Organisation: Be a little more selective and analytic before drawing up a rough outline of your answer. In an essay-type question, give adequate attention to your introduction and conclusion. The introduction must offer your brief interpretation of the question and how you propose to develop it. The conclusion must summarise your response to the question. In the course of your answer, you may like to make references to other texts or critics as this will add some depth to your analysis.

3. Presentation: Once you are satisfied with your answers, you can write down the final version for submission, writing each answer neatly and underlining the points you wish to emphasize.

IGNOU Assignment Front Page

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MTTM 2 Handwritten Assignment 2024-25

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